Shipping Options

Orders received by 3:00 PM Eastern Time will ship the day the order is received, orders received after 3:00 PM may ship the same day or the following day.

We ship by Federal Express (FedEx). FedEx offers various domestic and overseas shipping services. We normally ship Monday through Friday. FedEX does not pick up on major holidays.

On Christmas Eve and New Years Eve they will only pick up Air shipments. During the Christmas Holiday season for a period of about two weeks FedEx does not guarantee delivery of expedited packages due to heavy shipping volume.

FedEx does not ship to a P.O. Box, only a street address. Therefore, do not enter a P.O. Box number as a shipping address.

Domestic shipments may be shipped by the services listed below. When an expedited method is selected such as Next Day Air, 2nd Day Air or 3 Day Select, these methods are referring to business days not calendar days. Business days do not include Saturday and Sunday or holidays. For example, a package that is shipped on Friday by Next Day service will be delivered on Monday, not Saturday. If a holiday falls on a Monday, packages are delivered on Tuesday.

Saturday delivery is available in most areas of the US as an extra charge option for Next Day Air Service only. If you order on Friday, your package can be delivered on Saturday by selecting Next Day service with Saturday Delivery which is about $10 more.

Domestic FedEx Service

• FedEx First Overnight - next business day by 10 AM
• FedEx Priority Overnight - next business day by 10:30 AM to most areas
• FedEx Standard Overnight - next business day by 3:00 PM to most areas
• FedEx 2Day - delivery in 2 business days by 4:30 PM to most areas ( by 7 PM to residences)
• FedEX Express Saver - delivery in 3 business days by 4:30 PM to most areas (by 7:00 PM to residences)
• FedEx Ground - delivery to business only addresses in 1 - 5 business days depending on distance
• FedEx Home Delivery - delivery to home residence in 1 - 5 bussiness days depending on distance

International FedEx Service

• FedEx International First - delivery in 2 business days by 8:30 AM to selected European cities
• FedEx International Priority - delivery in 1 - 3 business days worldwide
• FedEx International Economy - delivery within 5 business day worldwide

Cold Weather Issues

Our colloids will be damaged if the liquid freezes completely solid. In order to be able to ship our products during the winter months we must restrict the shipping methods to the faster expedited FedEx modes of 3 day, 2 day, and 1 day depending on temperature at the destination.

In addition we must pack our products in special Styrofoam shipping containers to help prevent freezing damage. Should ice be found in the bottles, the products will most likely return to normal once the product thaws. If the color returns to normal, then the product is OK.

In some very cold states we can only ship by 2 day and 1 day modes. When using the shopping cart to place orders the shipping method will be restricted in the cold states according to the expected low temperatures.

In some cases packages cannot be shipped on Thursday or Friday because the packages would freeze in unheated trucks or warehouses over the weekend. So while the shipping is specified as 1 day or 2 day, the package may be held until Monday so that the product is not kept in the cold over the weekend. For this reason, expedited shipping methods will not necessarily arrive according to the normal FedEx business day counts.

Package Tracking Numbers

FedEx tracking numbers are emailed by FedEx to the email address specified on the order page. The emails are sent on the evening of the shipping date. The tracking numbers can be used to track the progress of the package by the next business day.

Overseas Orders

While we ship to many countries of the world, we will not ship to any country in Africa.